CRM Using In IT Industry

DOI

10.59256/ijire.2023040232

Published In

Volume 4, Issue 2 (2023)

Published Online

March-April 2023

Pages

595-598

Article Type

Research Article

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Abstract: CRM is commonly used in IT and other production based and sales-based industry but the software or the CRM services are quite high and differs form brand to brand in our company we are using ZOHO CRM by this our data’s and other clients’ details are managed by other organization so in order to eliminate the high cost and third party handling of our data we are developing a CRM which contains sufficient modules and effective functionalities and high confidentiality for our organization it also contains super user control and user modules limitation so it can be monitored by means of centralization which can eliminate the headache between the user and super user collision in the process. This helps the organization to take complete control over the portal it contains a lot of analytical data of the processes and sales the follow up module will remain the sales person to take complete track of the prospect. By which the portal will add lot of advantages by means of revenue and time consumption on a long run this portal can be customized on the clients need and sell to them with proper guidance of handling the portal and make set up for their organization the additional feature of the portal is HR feedback system by which the HR gets to know the needs and feedback by conducting quiz and feedback form through the portal.